Aneta Korobkina
Ofigenno! Pravila vau-servisa, kak eto ...
Unabridged
5 hours 53 minutes
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Kak uderzhat klienta i nastroit ego na sovershenie dopolnitelnyh pokupok? Sekret kroetsya v gramotnom servise! Chtoby stat liderom na rynke, neobhodimo ponimat lyudey, kotoryh interesuyut vashi uslugi. Avtor knigi Aneta Korobkina yavlyaetsya sertifitsirovannym kouchem (ICC) i spikerom KA World v sfere gostepriimstva. S pomoschyu etoy knigi vy ne tolko poznakomites s primerami ee raboty v mezhdunarodnyh setyah Hyatt Hotels, Corinthia Hotels i Radisson Hotel Group, no i nauchites primenyat luchshie rekomendatsii na praktike. Aneta ubezhdena: orientirovannost na klientskiy servis – eto vpechatleniya na pyat zvezd!
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