4 hours 42 minutes
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Andrey Kyonig — konsultant-psiholog, ekspert po upravleniyu konfliktami. Prinyal uchastie v uspeshnom razreshenii bolee 1000 sporov samogo raznogo urovnya i masshtaba. V osnovu knigi leg unikalnyy trening, kotoryy avtor provodit bolee desyati let. Na nem Andrey Kyonig obyasnyaet, chto konflikt — eto vygodnoe vsem uchastnikam kommunikatsii protivostoyanie storon. Imenno «vnutri» konflikta lyudi nakonets nachinayut otkrovenno govorit o svoih tselyah, vskryvayut blokiruyuschie kommunikatsiyu protivorechiya, poluchayut shans nachat vzaimodeystvie s chistogo lista. Eta kniga — uvlekatelnoe rukovodstvo po tomu, kak sdelat konflikt moschneyshim resursom peregovorov. Ne izbegat ego, a upravlyat im i dobivatsya zhelaemogo. V svoey knige avtor predlagaet konkretnye priemy, podhody i metodiki, chtoby: • ponimat i raspoznavat konflikty raznyh urovney; • predotvraschat ih ili, naoborot, uspeshno razreshat; • perestat popustu rastrachivat energiyu v konfliktnyh situatsiyah i nauchitsya maksimalno effektivno donosit svoi mysli do drugih.