Lanna Kamilina
Servis klassa lyuks: Rozovaya kniga ...
Unabridged
3 hours 57 minutes
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Servis klassa lyuks — eto nechto bol'shee, chem prosto usluga, eto vozvyshennost' mysli, utonchennost' chuvstv, krasota ispolneniya. Lanna Kamilina okolo 20 let rabotaet v servisnom obsluzhivanii i pochti polovinu iz nih — upravlyayushchim art-menedzherom i trenerom personala. V izyashchnoy forme ona rasskazyvaet ob osobennostyah raboty v etom biznese, o konfliktah i perspektivah, ob iskusstve sozdaniya atmosfery izyskannosti i umenii prodavat' mechtu.
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