Maxim Nedyakin
Prevoskhodya ozhidaniya. Vydayushchiesya ...
Unabridged
3 hours 2 minutes
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Eta kniga dlya vsekh, kto hochet vdohnovlyat' sotrudnikov delat' bol'she, chem dostatochno i sdelat' svoy servis po-nastoyashchemu klientoorientirovannym. V ney vy naydete 68 real'nyh istoriy iz raznyh otrasley biznesa ob uspeshnom vnedrenii iskrennego servisa i uznaete, kak vyrastit' iz ryadovyh ispolniteley geroev.
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