Marjorie Ingall , Susan McCarthy
Nu ya zhe izvinilsya!
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Unabridged
12 hours 35 minutes
Thalia
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Effektivnaya kommunikaciya – eto, bessporno, odin iz klyuchevyh navykov dlya dostizheniya uspekha. No kak chasto vy stalkivaetes' s tem, chto dialog vnezapno zahodit v tupik iz-za neponimaniya ili obidy, zakryvaya puti k dal'neyshemu obshcheniyu? V zhizni chasten'ko ne hvataet horoshih izvineniy – i ne vazhno, prosyat proshcheniya vy ili u vas. Na rabote i doma, na ulice i v krugu druzey – vy vezde smozhete povernut' situaciyu v svoyu pol'zu, prosto nauchivshis' pravil'no izvinyat'sya i prinimat' izvineniya. Avtory etoy knigi Mardzhori Ingall i S'yuzan MakKarti uzhe mnogo let analiziruyut izvineniya v novostyah, politike i zhizni obychnyh lyudey, poetomu znayut o nih bukval'no vsyo (i dazhe nemnogo bol'she). I esli vy hot' raz prihodili v beshenstvo, slysha vmesto izvineniy ocherednoe «Ty nepravil'no menya ponyal», «Nu, sorri, ya ne znal, chto ty takaya chuvstvitel'naya» ili «Da ty sam vsegda...», to eta kniga – tochno dlya vas, kak, vprochem, i dlya vashih obidchikov.
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