John Rjolius
Summary of the Book of Customer Service ...
Unabridged
20 minutes
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Why is there a big gap between what companies believe they offer and what their customers think? Let's make it clear more, is it better to appoint distinguished and talented employees to serve customers, or to train the current employees to become distinguished? How can a customer service employee provide the best service to the customer, without knowing what the customer is going through from experiences?
Lismio