Maksim Nedyakin
Iskrenniy servis. Kak motivirovat ...
Unabridged
5 hours 8 minutes
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Sozdayte klientoorientirovannyy servis bez zhestkoy diktatury sotrudnikov! Kontrol za kazhdym shagom ne sdelaet otnoshenie po-nastoyaschemu iskrennim. Maksim na primere rossiyskoy i zarubezhnoy praktiki obyasnyaet, kak sozdat dobrodushnuyu atmosferu dlya klientov kompanii i sdelat sotrudnikov zainteresovannymi v razvitii predpriyatiya. V knige «Iskrenniy servis» vy naydete: - bazovye pravila sozdaniya kachestvennogo servisa; - instrumenty vnedreniya sposobov uluchsheniya servisa; - sistemnye resheniya naibolee aktualnyh dlya biznesa zadach; - instrumenty povysheniya effektivnosti marketinga.
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